April 29th, 2008 
Alex
To believe the 2008 Flexible Working Survey, modern inbound call centers opt to outsource customer support customer care because they find it more efficient than stationary offices and full-time employees. Thus, 63% of centers have around 20%-40% part-time employees. Summing up the research, Dave Vernon from the Professional Planning Forum admitted that “home working is on the cusp of moving from the fringes of flexibility options to the mainstream.”
Nevertheless, outsourcing has its strong benefits: more time for family and personal lives; devoted attention towards business development and huge reduction in overhead costs to name some.
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It still baffles me that more companies don’t have stronger work from home programs. With VoIP and the web, is there really any need to sit in a cubicle all day long to simply take calls? I don’t think so.